Shipping policy

Delivery Area

Hachimi currently delivers only to mainland France. We do not currently ship to French overseas territories or other countries.

Order Processing

Orders are prepared after payment confirmation, generally within 1 business day. Orders placed on weekends or public holidays are processed on the next business day.

Delivery Times

After dispatch, standard delivery is expected within 2 to 3 business days. The applicable delivery date or timeframe is displayed at checkout and confirmed after the order is placed.

Shipping Costs

  • Standard delivery: €4.90
  • Free delivery on orders of €25 or more

The applicable shipping costs are displayed before payment confirmation.

Order Tracking

Once the parcel has been dispatched, the customer receives an email containing the available tracking information.

Delivery Delays or Missing Parcels

In the event of a delay or missing parcel, the customer may contact Hachimi at contact@hachimi.store.

If the order is not delivered within the stated timeframe, the customer may request delivery within a reasonable additional period and, if necessary, cancel the order in accordance with applicable legislation.

In the event of a valid cancellation, the refund will be issued within a maximum of 14 days.

Damaged Parcels

If a parcel or product arrives damaged, the customer should contact contact@hachimi.store as soon as possible and, where possible, include photographs of the parcel, shipping label and damaged product.

Hachimi will assist the customer in finding an appropriate solution, without affecting their statutory rights.