Refund policy

Return and Refund Policy

This policy describes the return and refund conditions applicable to products purchased on the hachimi.store website.

Right of Withdrawal

In accordance with current legislation, the consumer has a period of fourteen (14) days from the receipt of their order to exercise their right of withdrawal, without having to provide a reason or pay any penalties.

To exercise this right, the customer must notify their decision by email to the following address: contact@hachimi.store

Return Conditions

Returned products must:

  • Be new, unused, and in perfect condition.

  • Be returned in their original packaging, whenever possible.

Any product returned incomplete, damaged, or soiled may be refused.

Return Procedure

Before any return, the customer must contact customer service by email to obtain return instructions. Return shipping costs are the responsibility of the customer, except in the event of an error attributable to Hachimi or a defective product.

Refunds

After receipt and inspection of the returned product, the refund will be processed within a maximum of 14 days. The refund will include the price of the product as well as the initial standard delivery charges. The refund will be issued using the same payment method used for the initial order.

Non-returnable Products

Certain products may not be eligible for the right of withdrawal, in accordance with the law, including:

  • Personalized or custom-made products.

  • Products that cannot be returned for hygiene reasons if they have been opened or used.

Where applicable, this information will be specified on the product page.

Defective Products or Order Errors

In the event of a defective product or an error in order preparation, the customer is invited to contact Hachimi as soon as possible at the following address: contact@hachimi.store An appropriate solution (exchange or refund) will be offered.